Although, for example, studies are not required for the position of receptionist, this does not make it easy to get a job. On the contrary, hundreds of CVs flow into such a job offer. In the first stage, the recruiter takes only a moment to review the documents and if the CV does not attract his attention, he rejects it immediately.
When writing a CV template for the receptionist, the ability to make contact easily and e.g. knowledge of foreign languages. It is also worth paying attention to the ability to use office equipment (e.g. printer, scan) and computer programs such as e-mail and Excel.
In this article you will learn:
- how to write a CV for a receptionist position for an office / clinic / hotel
- detailed presentation of the elements of the receptionist CV template
What personal data should be entered in the receptionist’s CV, or should I add a photo?
Remember to provide your contact details in your CV. The most important of course are your first name, surname, contact telephone number and email address. Other popular data is the date of birth (possibly age) and address (it is enough to enter the name of the town, not the exact address).
Attaching a photo is not obligatory, but with so much competition on the market, it is better to add it. When adding a photo to the receptionist’s CV, remember to be cheerful. After all, this job involves constant contact with people.
Professional summary in the receptionist’s CV – how to write?
Many people do not add a professional goal to your CV or you just don’t know how to write it. You shouldn’t make this mistake and you will be different from other candidates.
The following information should be included in the professional summary:
- Who are you (what is your experience already)?
- What are your main skills / achievements at work?
- What job are you looking for / what skills do you want to develop there?
Remember that your professional summary should not be longer than 3-4 sentences.
Hotel example:
I am a receptionist with 2 years of experience at the Sofitel Grand Sopot hotel. I approach each guest kindly and individually. In Your company, I want to use the ability to easily establish contacts. I speak good English.
Example for an office / clinic:
For a year and a half I have been working as a receptionist at a large bank. I use the MS Office suite on a daily basis and I care for proper document flow. I am looking for a job in which my high personal culture and meticulousness will allow simplifying cooperation between company departments.
How can I describe my professional experience in the administrator’s autobiography?
The most valuable experience in the case of a receptionist’s CV is related to the service of guests / clients. So it is about all previous works related to contact with the second human being. This also includes, for example, volunteering. Remember to describe your duties and achievements in the receptionist’s CV.
In the case of a receptionist in an office and medical facility, focus more on experience in operating computer programs and office equipment. It may also be useful to mention in the experience of handling incoming and outgoing correspondence in the company.
It is good practice to write a personalized CV, i.e. such that the expectations towards the candidate match your skills and experience. The employer is much more likely to invite such a person to an interview.
Hotel example:
Receptionist / Hotel Paradise (Sopot) / 02.2018 – 01.2020
- Reception, check-in and check-out of hotel guests
- Taking care of guests and providing them with the necessary information
- Telephone contact with guests and booking service also in English
- Forwarding information or complaints to responsible departments
Example for offices / clinics:
Receptionist / Office Assistant / Bank BPH / 02.2016 – 01.2018
- Professional service at the company’s reception and office administration
- Caring for the correct flow of correspondence and documentation
- Coordinating the office supplies and supplies
- Support in organizing internal events in the company
- Cooperation with the company’s management and employees
Education and courses – what should be included in a receptionist CV?
Education is not necessary in the receptionist profession. However, fluency in a foreign language, e.g. English, is often required. Of course, this is not a standard, but most hotels have foreign guests.
So if you have completed a language course or another customer service related course (e.g. a negotiation course), please enter it to your CV. List the courses you attended, but in reverse chronology.
Skills in the CV of a hotel or corporate receptionist
In the work of a receptionist, both soft skills are valuable, that is, those related to our behavior and attitude, as well as hard skills (e.g. using MS Office, office equipment). When writing the receptionist’s CV, try to list the competencies required in the advertisement to create the impression that you are the perfect candidate for the position.
In this section you can also list your knowledge of foreign languages. Remember not to cheat the recruiter in this field, because the lie will come out during the interview.
Example for the hotel:
- Guest service at hotels 4 and 5
- Friendliness and building good relations with guests
- Accuracy and flexibility
- Ability to work in a team
- Dealing with troublesome clients
- Knowledge of MS Office
- Knowledge of Hospitality Software: Protel
- Very good command of English – C1
An example for an office / clinic:
- High personal culture
- Communicative
- Independence and accuracy
- Ability to organize your own work
- Office equipment
- Email client support
- Document flow management
- Knowledge of German – B2 level
What interests should be entered in the receptionist’s CV?
Although it is not an important section of your CV, it is important that your interests are at least a little related to your job. However, you shouldn’t force yourself to invent original hobbies. When describing e.g. your interest in cinema, expand it with information you like.
Example:
- travel and tourism
- foreign languages
- negotiation techniques
